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Coaching Challenges: Multigenerational Issues & Other Conflicts with Jennifer Abrams

September 16, 2019 @ 9:00 am - September 17, 2019 @ 3:00 pm

Coaching Challenges: Multigenerational Issues & Other Conflicts with Jennifer Abrams  –  A Two Day Institute at the lovely Camp McDowell 


Day 1: Managing Conflict with Clarity and Confidence

In this session we will work on becoming more comfortable with the energy of conflict. How do we deal with situations that get out of hand?  When someone says something inappropriate, raises their voice or cries, what are we to do? The one day workshop based on the key concepts from Having Hard Conversations and the Hard Conversations Unpacked will leave participants more confident and compassionate when faced with situations involving conflict.

Activities include: several interactive partner discussions, use of individual case studies, video, etc.

Participants will learn how to:

  • Keep conflict at a cognitive level that is more psychologically safe for both parties
  • Look at the conflict through a variety of lenses (generation, gender, etc.)
  • Articulate in professional and not personalized language the challenge that is in front of them
  • Learn how to write an action plan of support if the situation calls for one
  • Respond productively when conflict escalates both in one-on -one and in group situations
  • Choose the best ‘wheres’ and ‘whens’ for a productive discussion


Recommended Book:  Hard Conversations Unpacked


Day 2: Being Generationally Savvy: Working Effectively With All Generations

Are you hearing of communication challenges between colleagues of different ages? Are you becoming aware more employees want a life-work balance vs. a work-life balance? Generational factors might be coming into play. Who are these four generations in our workplaces? What are their strengths and needs? What structures and communication protocols should we design to work well with them all? And, what knowledge do we need to help every group thrive? Using Jennifer’s book, The Multigenerational Workplace: Communicate, Collaborate and Create Community, this workshop will provide tools, resources on this increasingly intriguing topic.

Participants will learn how to:

  • Formulate a better understanding of each generation’s motivations and needs in the workplace
  • Prepare tools and structures that will translate into better more effective collaboration for generationally diverse teams
  • Become more skilled at creating a climate of inclusion for all generations
  • Adapt one’s language skills to communicate effectively with different generations

Recommended Book: The Multigenerational Workplace: Communicate, Collaborate and Create Community

*The cost to attend this Institute is $350 per person for a double room at Camp McDowell and $410 for a single room*


September 16, 2019 @ 9:00 am
September 17, 2019 @ 3:00 pm


Camp McDowell
105 DeLong Rd.
Nauvoo, AL 35578 United States


Alabama Best Practices Center